RESPONSIBLITIES:

Provide general support for warranty to all customers, including warranty processing, claim handling & troubleshooting, as well as KPI reporting.
Implement HO warranty processing guidelines and support customers in process-related queries.
Responsible for assisting customers with technical issues or questions relating to TMM equipment.
Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone.
Providing Quotes to customers in both Service and workshop environment
Support technical bulletins to customers and keeping a record of these
Manage the SmartCare system
Gathers, cleans, and studies data sets both internal and from customers to help solve problems. Generating of recommended spares lists etc.

QUALIFICATIONS AND EXPERIENCE:

SKILLS AND COMPETENCIES:

Equipment knowledge
Excellent written and verbal communication skills
Ability to work in a fast-paced and high-pressure environment, multitasking effectively.
Accuracy and attention to detail is vital.
Proven experience in a technical support role, preferably in a customer-focused environment.
Demonstrated knowledge of Data analysis.
Proficiency in using help desk software and remote support tools.
Knowledge of customer service principles and practices.
Availability to work flexible schedules, including evenings, weekends, and holidays as required.
Excellent organizational skills and attention to detail.

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