customer queries Accountabilities: Client service delivery and quality - Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined legal financial goals and targets Operating Model - Meet delivery objectives through working with other team members escalate unresolved issues to higher levels - Ensure delivery targets/objectives are met and operate in a supportive supportive manner to achieve successful delivery Operational Implementation of Strategy - Keep up to date
provide day-to-day operational service delivery in line with client Service Level Agreements and Pricing maintained with the client in terms of operational service delivery requirements
EXPERIENCE IN THE FINANCIAL SERVICES SECTOR AND NEW BUSINESS IS ESSENTIAL Manage new business team and actioned and SLA's adhered to. Ensuring that the service provided to internal stakeholders and external capacity for continued task execution and service delivery and being accountable for all activities within team of 15 Consultants Monitoring workflow and service levels Manage escalated queries process and ensure the agreed targets Identifying and reporting on service failures and errors Ensure training and development
and output of the Service Centre Consultants to drive operational service delivery. The candidate will Diploma or Equivalent Experience
legislation, administration procedures and the service level agreements applicable to the Fund.
that the inhouse meets or exceeds our customer's service level agreements. Handle all HR issues and ensure enhance service delivery to the client. Responsible for the management of client and supplier service level weekly and monthly evaluation of collection and Delivery Quality and Productivity, Line Haul Departures
that the inhouse meets or exceeds our customer's service level agreements. Handle all HR issues and ensure enhance service delivery to the client. Responsible for the management of client and supplier service level weekly and monthly evaluation of collection and Delivery Quality and Productivity, Line Haul Departures
volumes on a daily basis. This is for their shared services department. Dealing directly with clients (small reconciliations skills Action all claims and proof of deliveries 5 years plus exp in debtors Strong MS Excel (
and vibrant player in South Africa's financial services industry. We're passionate about life insurance applying these same principles to create financial services products that better meet our clients' needs. SLA's adhered to. This includes ensuring that the service provided to internal stakeholders and external capacity for continued task execution and service delivery and being accountable for all activities within team of 15 Consultants • Monitoring workflow and service levels • Manage escalated queries process and ensure
and vibrant player in South Africa's financial services industry. We're passionate about life insurance applying these same principles to create financial services products that better meet our clients' needs. SLA's adhered to. This includes ensuring that the service provided to internal stakeholders and external capacity for continued task execution and service delivery and being accountable for all activities within team of 15 Consultants • Monitoring workflow and service levels • Manage escalated queries process and ensure