Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one quality, during every interaction, showing that we care and that to us investing is personal. Your role resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing
reporting. Prepare monthly management accounts and cost centre
reports (Actual vs. Budget) and distribute
variances
? Delivery Team expense and cost centre allocation and purchase order approval management
that is experienced in working in a Shared Service Centre on multiple companies. Applicant should be able
that is experienced in working in a Shared Service Centre on multiple companies. Applicant should be able
managing and collecting outstanding debts from customers. The ideal candidate will have a strong attention - Communicating with customers to resolve payment issues - Reconciling customer accounts and processing credit checks on new customers - Updating and maintaining accurate records of customer details and payment Working closely with other departments to resolve customer queries and disputes - Providing regular reports
verify accuracy, specifications and budget cost centre Compare suppliers' invoices with bids/ quotes against
verify accuracy, specifications and budget cost centre Compare suppliers' invoices with bids/ quotes against
Authorisation of new sale order, and invoices; Customer reconcilliation; Agree the payment plans; Issuing Issuing of statements, invoices, and POS's to customers; Set anf monitor credit references and checks; Matric;
assigned customers and send to Customers on time. Maintain the payment schedule of assigned customers and and ensure that payment is made on time by the customers. Review creditors reconciliations & creditors
assigned customers and send to Customers on time. Maintain the payment schedule of assigned customers and and ensure that payment is made on time by the customers. Review creditors reconciliations & creditors