Provide guidance and oversight to representatives and staff members on regulatory compliance matters related Provide training and education to representatives and staff members on compliance-related topics, know-your-customer
experience. - Always keeping our clients (FA, admin staff and Channel Partners) informed and in the loop, support, promote and train our Advisers, their admin staff, and our Channel Partners towards digital adoption operations areas, and other internal or external staff in a timely and professional manner. This includes
experience. - Always keeping our clients (FA, admin staff and Channel Partners) informed and in the loop, support, promote and train our Advisers, their admin staff, and our Channel Partners towards digital adoption operations areas, and other internal or external staff in a timely and professional manner. This includes
participating in their Culture building initiatives (e.g. staff surveys etc) Participate and support corporate social
auditors and external auditors
instructions onto the payroll system, to ensure that staff are
remunerated correctly in accordance with
taking corrective action where necessary. Ensure staff understands and comply with all call centre objectives
verbal and written skills
Behavioral
relationships with customers and their accounting staff relating to payment of monies owing to us. Investigation
corrective action where necessary.