communicate with a variety of individuals on all levels in order to obtain, confirm information and resolve
industry of which 2-3 years experience at a specialist level
set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, weekly
and maintain customer relationships High energy levels Disciplined and presentable After hour work will
set benchmarks (e.g. call answer ratio, service level ratio, average hold time).
specific deal / transaction.• Manage and enhance the levels of service and communication to ensure the provision
Centre: Head Office, East London
? Salary: Level: E – Lower (Negotiable commensurate with experience)
 transaction.
• Manage and enhance the levels of service and communication to   ensure the
standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times.
meticulous approach, attention to detail and a high level of conscientiousness To be proactive and well motivated