is currently looking to employ a Team Leader – Call Center - Drivers Licence. A wonderful career opportunity Management). Xhosa and English speaking. 3 years call center experience. Must have a Drivers License Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans plans to be investigated. Lead management – check quality and who is dispositioning and who is note. Plan
highly skilled and experienced Audit Risk and Assurance Consultant to join our client's dynamic team. to mitigate them. Perform internal audits and assurance reviews across various departments and functions years of experience in audit, risk management, or assurance, preferably within a professional services firm
Shopping Centre Manager - Pretoria Primary Purpose of the Job To oversee the property's performance with five years of current Centre / Property management experience · Shopping Centre Management certification experience · Centre Management experience at a regional shopping centre · 5 years relevant Centre Management
is currently looking to employ a Team Leader – Call Center - Drivers Licence. A wonderful career opportunity Management). Xhosa and English speaking. 3 years call center experience. Must have a Drivers License Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans plans to be investigated. Lead management – check quality and who is dispositioning and who is note. Plan
clients. Minimum Requirements: Proven experience in call center or contact center sales. Demonstrated success
limited in anyway to:-
Ensuring an excellent quality of service is given to clients at all times
provide support to the correspondence and walk-in-centre teams as and when required
Completing administrative NEG
Matric/Grade 12
6 months contact centre experience/client services experience
Excellent environment.
Numeric and Verbal Ability
Quality Focus (Attention to detail and Accuracy)
Ability to deal with complexity of different types of calls and clients
Ability to prioritise and function
Funeral Assurance Group. Winner of the Standard Bank KZN - Top Brand award for 2022 provides a centre of excellence or services in line with the specified budget, quality requirements, the B-BBEE strategy and delivery
Funeral Assurance Group. Winner of the Standard Bank KZN - Top Brand award for 2022 provides a centre of excellence or services in line with the specified budget, quality requirements, the B-BBEE strategy and delivery
to: Project planning Stakeholder engagement Quality assurance Change Management Bachelors Degree in Finance
professional development opportunities Adhere to quality assurance processes Contribute to risk assessment and