advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with other the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for speed
You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing requests. You will also need to update stand
essential Experience in managing debtors within a call centre environment. Job description: Duties will include
/ Approvals (Foreign payments) Forex Rates Cost Centre Analysis – Financial Accounting cost centers Forex
/ Approvals (Foreign payments) Forex Rates Cost Centre Analysis – Financial Accounting cost centers Forex
Reporting, and Investor Tools. Their proposition is centred on the provision of high quality, independent investment
Reporting, and Investor Tools. Their proposition is centred on the provision of high quality, independent investment