communication regarding collections and queries • Facilitate al logistic arrangement for collections • Responsible preparation of the Margin Report. • Responsible for the Training of newly appointed staff members • Assist Staff
communication regarding collections and queries • Facilitate al logistic arrangement for collections • Responsible preparation of the Margin Report. • Responsible for the Training of newly appointed staff members • Assist Staff
resource and capacity planning methodology Identify training requirements Manage and improve the overall customer delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality reporting on service failures and errors Ensure training and development of staff Contribute to the various
growth and client acquisition targets.
growth and client acquisition targets.
To facilitate the risk management process for the Group. Update key risk indicators Keeping Operational
To facilitate the risk management process for the Group. Update key risk indicators Keeping Operational
resource and capacity planning methodology • Identify training requirements • Manage and improve the overall delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality reporting on service failures and errors • Ensure training and development of staff • Contribute to the various
resource and capacity planning methodology • Identify training requirements • Manage and improve the overall delivered at agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality reporting on service failures and errors • Ensure training and development of staff • Contribute to the various
improvement project. Create training material (where required) to facilitate adoption of new system / process