a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
audit work. Knoweldge and experience with Limited Assurance and Agreed upon Procedures. General tax work. Bachelors degree in Accounting. Strong accounting and assurance skills. Experience in a small/medium firm will
is currently looking to employ a Team Leader – Call Center - Drivers Licence. A wonderful career opportunity Management). Xhosa and English speaking. 3 years call center experience. Must have a Drivers License Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans plans to be investigated. Lead management – check quality and who is dispositioning and who is note. Plan
similar for the Collective Investments and Life Assurance Companies as well as resolving of broker administrative
Shopping Centre Manager - Pretoria Primary Purpose of the Job To oversee the property's performance with five years of current Centre / Property management experience · Shopping Centre Management certification experience · Centre Management experience at a regional shopping centre · 5 years relevant Centre Management
is currently looking to employ a Team Leader – Call Center - Drivers Licence. A wonderful career opportunity Management). Xhosa and English speaking. 3 years call center experience. Must have a Drivers License Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans plans to be investigated. Lead management – check quality and who is dispositioning and who is note. Plan
Requirements
- Matric
- 1 year call centre experience as a collection's agent.
-
and submissions through structured collection of quality and timely inputs from divisions.
essential
limited in anyway to:-
Ensuring an excellent quality of service is given to clients at all times
provide support to the correspondence and walk-in-centre teams as and when required
Completing administrative NEG
Matric/Grade 12
6 months contact centre experience/client services experience
Excellent environment.
Numeric and Verbal Ability
Quality Focus (Attention to detail and Accuracy)
Ability to deal with complexity of different types of calls and clients
Ability to prioritise and function