clients. Minimum Requirements: Proven experience in call center or contact center sales. Demonstrated success
development: develop training modules and conduct regular coaching sessions to enhance team proficiency in dispute incoming calls related to account queries with professionalism, escalate or transfer calls to relevant
respect and pushingbeyond boundaries when answering calls and when dealing with internal and external relations logging the case on the system. Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements business by being vigilant and making sure all calls are loggedcorrectly. Contribute to a culture conducive
culture and instil culture in others Mentoring and coaching Maintain client relationships Grow client portfolio
performance reviews, salary input and providing coaching and development feedback to those reporting to
CFO; Team Leadership and Development: Build and coach a high-performing team (10 staff) that provides functions and processes; Provide team members with coaching and professional development opportunities to
with a culture of exceptional client service and quality. The role is seen as critical to our succession to deliver strong operational efficiency with quality Interested and meet the above requirements then
well and who can rise to a challenge. This role calls for someone who can manage multiple priorities,
supervision whilst consistently producing a high quality of deliverables. Demonstrate the ability to work
account from inception to delivery. Delivering high-quality service to the customer is vital to retaining and