client is a direct financial services company. Who are passionate about service excellence, convenience and world-class direct financial services business that offers a complete array of services under one convenient proficient in dealing with clients at all levels. • Customer focus. • Professionalism. • Flexibility. • Ability Commitment to personal and team goals. • Strong service, and problem-solving skills. Minimum Experience
building appropriate, innovative and customer centric solutions for customers; while providing leadership to teams on how to continuously improve processes and customer experience. Drive cost efficiencies through the years' Experience in Fleet Management or Financial Services 5 years' Experience in a Senior Management Position market · Pricing · Target Market · Financing · Customer Solutions · VAPS Define the strategic objectives global market to determine trends, products and services provided by leasing operations Conduct surveys
credit process for customers including opening of accounts, vetting of customers, allocating payments
payments and collecting monies. Conduct customer vetting with credit bureaus for new accounts.
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conduct customer vetting on new accounts.
industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in - Provide effective training
industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller relationships with customers and relevant stakeholders are successfully achieved - Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in - Provide effective training
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve needs and expectations of clients. Oversees the customer care complaints management system and manages/addresses
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve needs and expectations of clients. Oversees the customer care complaints management system and manages/addresses
shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty the quality of communications and work of client Service Providers and internal facing colleagues and implements own workload and team's workload to maintain service standards and high-quality outcomes.
relationships with our clients customers. Generate and send out invoices to customers accurately and in a timely timely manner Review and reconcile customer accounts to ensure accuracy and completeness of transactions Follow up on overdue payments and communicate with customers to resolve any billing discrepancies or issues status Coordinate with sales and customer service teams to address customer inquiries and resolve billing billing disputes promptly Process customer payments and allocate them correctly to outstanding invoices Maintain
They are committed to delivering exceptional service and support to their clients, and they are seeking assessing claims, and providing exceptional customer service to ensure a smooth and timely claims experience claims process.