Technical Field Specialist position in the Technical Service Centre– Based in Cape Town
service, impart coaching expertise and actively drive interventions Importers fully comply with the mandatory Group Service standards and programs. Responsible for the “flying diagnosis- & repair coaching on escalated customer repair cases onsite at Dealers. Through the above the turnaround time of complicated or escalated customer complaints for resolution, further development
person can be Paarl /Wellington-based, servicing our WC customers.
providing technical assistance and support to customers, internal teams, and field technicians. This position excellent problem-solving skills, and exceptional customer service abilities Technical Support: Provide prompt prompt and effective technical support to customers and internal stakeholders via phone, email, or in-person all customer interactions and technical issues in the support ticketing system. Customer Service: Guide Guide customers through troubleshooting processes and provide clear instructions and explanations. Escalate
motor industry experience acquired in a technical services environment/ product engineering/ after-sales product support issues of a technical nature and customer service liaison relating to technical support ESSENTIAL with logical visual and spatial thinking skills Customer-orientated, assertive and persuasive skills Computer actions for underperforming dealers concerning group service targets Managing the dealer network's conformity speedy resolution of escalated customer concerns involving TSC, the customer interaction centre and the dealer
motor industry experience acquired in a technical services environment/ product engineering/ after-sales product support issues of a technical nature and customer service liaison relating to technical support ESSENTIAL with logical visual and spatial thinking skills Customer-orientated, assertive and persuasive skills Computer actions for underperforming dealers concerning group service targets Managing the dealer network's conformity speedy resolution of escalated customer concerns involving TSC, the customer interaction centre and the dealer
motivated individual to join their team as a Sales and Service Representative. This role offers a unique opportunity Sales and Service Representative, you will be at the forefront of ensuring their customers' success driver's license and ability to travel between customer sites, with occasional overnight stays for trials
and elevate our service standards. About us: SFI Group is a national aircondining service and maintenance With a commitment to innovation, quality, and customer satisfaction, we have established ourselves as contribute to our success. Service & Maintenance: Perform routine maintenance, service, and repair of air OSHA and the Occupational Health and Safety Act. Customer Interaction: Liaise with clients to understand requirements, ensure satisfaction, and provide technical service records for client signatures. Documentation: Maintain
(possibility to emigrate to USA after 1 year of service)
Minimum qualifications and experience:
be accountable for the general maintenance and services of our ATMs by keeping it clean, packing the cassettes locking systems, solar pannels and Inverters by servicing and replacing units · Reach set target weekly repairs of ATM's in the designated areas · Weekly servicing of low performing sites · First time resolution Written and verbal proficient · Min 1 year Customer Service experience · Excellent clear and comprehensible communication skills · Previous experience in training customers on new products · Experience and or ability to
African market. This pivotal role focuses on driving customer engagement and achieving sales targets. Identify in-depth understanding of the company's products, services, and solutions Stay informed about industry trends benefits relevant to customers Collaborate closely with the sales team to create customized solutions for clients resolve issues Collect market intelligence and customer feedback to identify new opportunities Analyze for product development and enhancement based on customer feedback Continuously improve technical knowledge