parties • Managing project delivery to ensure customer satisfaction. • Pro actively manage changes in to agreed Service Level Agreements (SLA's) and service delivery standards for all service delivery. Supervise Manage project team. Coaching of staff members. Service Management Execute responsibilities in a manner standards associated with quality service delivery of project management services and consultation provided by aligned to the services framework and consistent with customer agreements. Identify service performance
Richards Bay. The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates. activities required to provide effective supply and services to our clients. This position also plays an integral parts revenue as well as the increase of the customer service levels. This position is key for the increase increase of turnover and profitability by increasing customer satisfaction. Spare Parts function Manage the parts and implement a process roadmap to fulfil customer demand. Budgeting and forecasting order intake
troubleshooting, performing repairs, maintaining service records, and ensuring adherence to safety standards lawnmowers and garden tools. Troubleshoot and service various power tools, such as drills, saws, and Assist with sales and provide expert advice to customers on tool and equipment selection. Requirements: various power tool brands and models. Excellent customer service and communication abilities. Valid driver's
and Outlook.
decision and technical support and optimisation services within departmental budget parameters within the standards for best practice Consulting and Project Services • Provide technical support to line management recovery to be aligned with departmental targets Customer and Client Relationship Management • Maintain Support • Ensure effective delivery of quality service • Conduct investigations and make recommendations performance optimised • Provide accurate feedback to customers Relevant job-specific experience of which at least
and customer acceptance tests of the configured MCC and control systems in-house and at customer sites start-up support at customer sites. Providing after sales service and training at customer sites. Providing research. Represent the company in meetings with customers. Assist the sales organization in demonstrations
local customers. Callouts, change requests etc. A minimum of one year of experience in field service or
involved in the project, including professional service providers (consultants), program partners, contractors invoices/claims of contractors and/or professional service providers to the Programme Manager for approval BEHAVIOURAL a) Customer Service Orientation Tries to understand the underlying needs of customers and matches available or customized products and services. Adapts processes and procedures to meet on-going customer needs feedback received by customers, to develop new and/or improve existing services/ products that relate
involved in the project, including professional service providers (consultants), program partners, contractors invoices/claims of contractors and/or professional service providers to the Programme Manager for approval BEHAVIOURAL a) Customer Service Orientation Tries to understand the underlying needs of customers and matches available or customized products and services. Adapts processes and procedures to meet on-going customer needs feedback received by customers, to develop new and/or improve existing services/ products that relate
efficient production of high-quality products or services. This involves analysing and understanding the