providing technical assistance and support to customers, internal teams, and field technicians. This position excellent problem-solving skills, and exceptional customer service abilities THE ROLE Technical Support: Provide Provide prompt and effective technical support to customers and internal stakeholders via phone, email, or all customer interactions and technical issues in the support ticketing system. Customer Service: Guide Guide customers through troubleshooting processes and provide clear instructions and explanations. Escalate
pro-actively communicates and interfaces with customers' engineering and technical teams to discuss FLANDERS FLANDERS Engineering capabilities, customer applications/requirements and coordinate project activities application to the industries, equipment and customers that FLANDERS serves. Demonstrates strong project availability. Proficient at collecting voice of the customer intelligence, and translating the information of solutions offered by key competitors and customers in the local market. Assist in overall product
high end quality products to our customers and offer various services such as, design engineering, laser comprehensive in-house CAD facilities enable customers to produce tailor made drawings and niche items
configuration, raw materials, manufacturing methods, or services provided to determine effects on costs Manage meeting. Ensure the most cost-effective offer to customers, with upfront pre-negotiated project discounts suppliers. Adhere to excellent customer service promptly and ensure that customer calls/e-mails are attended Problem-Solving Communication Compliance Presentation Skills Customer Focus Specific Requirements – Travel, Overtime
the Operations Division at our East London Field Service. Product Support and Sales Representative will provide expert technical advice internally and to customers, in support of Komatsu Mining Products. The successful stock), about dates, workshops, the nomination of service, stock, and other resources Collates all informative maintains machine history file for each machine at a customer site Conducts delivery inspection of the machine machine Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP
additional Certifications Tendering collaboration with Services Department, drawing office and co-workers Obtaining Site Experience on Winders Customer liaison Handing over meetings to Services Dept / Major Projects and
for equipment usage and service history. Customer Service: Interact with customers to understand their requirements
responsibilities and operations related to sales and service at a Paper, Packaging, Board and Tissue manufacturing assure the delivery of the agreed-upon service to the customer at their respective sites. To guarantee training for all products and equipment supplied to customers. Apply the knowledge acquired through training training for all products and equipment supplied to customers. Apply the knowledge acquired through training promptly record and convey all test findings to the customer in accordance with the specified criteria. Accountable
Technician - East Rand, Gauteng A top-tier automotive service division at a dealership, looking for an experienced makes and models. Maintenance Services : Conduct routine maintenance services, including oil changes, tire enhance team performance. Customer Interaction : Communicate effectively with customers, explaining complex Maintain detailed and accurate records of all services performed, parts used, and repairs completed.
and elevate our service standards. About us: SFI Group is a national aircondining service and maintenance With a commitment to innovation, quality, and customer satisfaction, we have established ourselves as contribute to our success. Service & Maintenance: Perform routine maintenance, service, and repair of air OSHA and the Occupational Health and Safety Act. Customer Interaction: Liaise with clients to understand requirements, ensure satisfaction, and provide technical service records for client signatures. Documentation: Maintain