ss to work overtime
standards. Ongoing quality management (internal audits to verify service quality and other contractual
PERFORMANCE AREA 5 : Breakdowns Manage any breakdown from call received to solution implemented. Obtain all relevant
Ensure compliance to Company certifications – Audit prep and process to be executed. Effective execution
Ensure compliance to Company certifications – Audit prep and process to be executed. Effective execution
b. Comply with Quality procedures by ensuring auditable trail of actions during full life cycle of project
actively track project costs and realize savings Audit personnel according to pre-determined training criteria