benchmark level of dealer technical capability and repair quality by providing on-site Dealer steering through expertise and actively drive interventions within the Dealer network to ensure the achievement of the strategic reporting of implementation/ progress to ensure local dealers and SSA Importers fully comply with the mandatory coaching on escalated customer repair cases onsite at Dealers. Through the above reduce the turnaround time of further development of the technical skills in the Dealer Network thereby improving Customer satisfaction
benchmark level of dealer technical capability and repair quality by providing on-site Dealer steering through and actively drive interventions within the auto Dealer network to ensure the achievement of the strategic reporting of implementation/ progress to ensure local dealers and SSA Importers fully comply with the mandatory coaching on escalated customer repair cases onsite at Dealers. Through the above reduce the turnaround time of further development of the technical skills in the Dealer Network thereby improving Customer satisfaction
standards, After Sales systems and support, warranty, dealer workshop processes, technical infrastructure and consumer legal framework. Proven experience in Dealer Network with specific focus of After Sales and Act (CPA). Ability to manage and formulate new dealer strategies. Effective problem-solving abilities correct safety and quality standards on vehicles at Dealers (both local and Sub-Saharan Importers) Performing vehicle problems and providing input for developing Dealer training content and material to address specific
standards, After Sales systems and support, warranty, dealer workshop processes, technical infrastructure and consumer legal framework. Proven experience in Dealer Network with specific focus of After Sales and Act (CPA). Ability to manage and formulate new dealer strategies. Effective problem-solving abilities correct safety and quality standards on vehicles at Dealers (both local and Sub-Saharan Importers) Performing vehicle problems and providing input for developing Dealer training content and material to address specific
standards, After Sales systems and support, warranty, dealer workshop processes, technical infrastructure and consumer legal framework.
also contains a training element as we engage with dealer technicians to provide on-the-job training and and guidance. Responsibilities Lead & support dealer technicians to diagnose and resolve high ageing One-Pager within the agreed timelines after the dealer visit to flow information through to the relevant diagnostic concerns. Provide support and advice to Dealers with respect to, but not limited to, Ford technician concerns by guiding dealer technicians. Support Fix It Right First Time by assisting dealers with a good technical
collection
telephonic support to dealers and end users.
instructional methods based on the needs of individual trainees.
Hands-On Training:
Guide trainees in machine setup, tooling, programming, and troubleshooting
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Skill Assessment:
Evaluate trainee performance through practical assessments and written
records of training sessions, attendance, and trainee progress.
Prepare and update training manuals
entire operation through SOPs.