contact
Maintain and develop relationship with customers by providing support, information, and guidance
Recommending solutions
Visiting and quoting customers
Following up on quotation
Prepare Maintain quality service by enforcing company standards
Invoicing customers and order stock to complete customer back orders
Doing deliveries when needed
Following up on customer back orders
orders
Completing customer planning and visits.
Doing cold calls to expand customer base
Arranging
skills and knowledge of mechanical systems Customer service skills Troubleshooting skills Familiarity training is needed. Vocational programs in automotive service technology, which last from six months to a year
and Outlook.
solutions to third parties and manages integrally the customer technically experience with the plants.
decision and technical support and optimisation services within departmental budget parameters within the standards for best practice Consulting and Project Services • Provide technical support to line management recovery to be aligned with departmental targets Customer and Client Relationship Management • Maintain Support • Ensure effective delivery of quality service • Conduct investigations and make recommendations performance optimised • Provide accurate feedback to customers Relevant job-specific experience of which at least
and customer acceptance tests of the configured MCC and control systems in-house and at customer sites start-up support at customer sites. Providing after sales service and training at customer sites. Providing research. Represent the company in meetings with customers. Assist the sales organization in demonstrations
local customers. Callouts, change requests etc. A minimum of one year of experience in field service or
delivery. To repair, assemble, manufacture and service underground mining equipment and components within repair and rebuild machine is supplied according to customer specifications. Carefully strip, clean, inspect
involved in the project, including professional service providers (consultants), program partners, contractors invoices/claims of contractors and/or professional service providers to the Programme Manager for approval BEHAVIOURAL a) Customer Service Orientation Tries to understand the underlying needs of customers and matches available or customized products and services. Adapts processes and procedures to meet on-going customer needs feedback received by customers, to develop new and/or improve existing services/ products that relate
involved in the project, including professional service providers (consultants), program partners, contractors invoices/claims of contractors and/or professional service providers to the Programme Manager for approval BEHAVIOURAL a) Customer Service Orientation Tries to understand the underlying needs of customers and matches available or customized products and services. Adapts processes and procedures to meet on-going customer needs feedback received by customers, to develop new and/or improve existing services/ products that relate