parties • Managing project delivery to ensure customer satisfaction. • Pro actively manage changes in to the services framework and consistent with customer agreements. Identify service performance improvement gathering of customer feedback as required by Group Manager, Service Management to ensure that customers within
field operations Manage and maintain all technical data and compile monthly operational or progress reports
Improvement tools (OPEX).
completion. Conduct a thorough analysis of process data to identify trends, inefficiencies, and opportunities
completion. Conduct a thorough analysis of process data to identify trends, inefficiencies, and opportunities
regarding parts technical requirements. Assisting customers (Internal and External) with information and advice recommended and critical parts list for site and customer specific. Verify recommended parts orders for
Mechanical skills and knowledge of mechanical systems Customer service skills Troubleshooting skills Familiarity
equipment commissioning on projects. Support local customers. Callouts, change requests etc. A minimum of one
recovery to be aligned with departmental targets Customer and Client Relationship Management • Maintain performance optimised • Provide accurate feedback to customers Relevant job-specific experience of which at least