and Support Plans & prepares for visits to customer sites Provides technical product advice/procedures neighbouring countries and customers in those regions) Africa Ops dealers/customers Investigates warranty on actions/initiatives implemented to measure customer satisfaction (including warranty claims) Collates Komtrax to provide predictive maintenance service to customers Analyses control and hydraulic system data properly assembled and commissioned to meet the customer's requirements Reviews & analyses monthly equipment
manufacture and service underground mining equipment and components within the required quality standards To integrate repair and rebuild machine is supplied according to customer specifications. Carefully strip, clean, inspect the OEM's specifications and company quality standards, to ensure that the machines are in good working properly assembled and adjusted according to the OEM standards. Assemble tanks: Diesel Hydraulic Flushing Battery
contact
Maintain and develop relationship with customers by providing support, information, and guidance
Recommending solutions
Visiting and quoting customers
Following up on quotation
Prepare Maintain quality service by enforcing company standards
Invoicing customers and order stock to complete customer back orders
Doing deliveries when needed
Following up on customer back orders
orders
Completing customer planning and visits.
Doing cold calls to expand customer base
Arranging
Description Service technicians have to be capable of performing installation, maintenance and repair installation and operation manuals; Responds to service requests and repairs equipment; Uses diagnostic diagnostic tools to determine repair plans; Teaches customers how to use their equipment; Escalates issues to equipment; Writes service reports after every site visit; Collaborates with managers and other service technicians; Adheres to safety regulations and industry standards. SKILLS: Service technicians must have an excellent technical
equipment outsourcing and after sales service. The company services local and export markets and is an equal manage the sales of high-quality products to customers. Lead and coordinate spares teams in a safe and maintain relationships with existing and new customers in the local and export markets Qualification to read and interpret technical drawings ISO standards (quality, safety and environmental) knowledge results driven Self-starter Honesty and Integrity Customer orientation Market Related
on and commissioning of equipment at existing customer sites and of other equipment at other sites, where technical assistance to internal and external customers
This position includes regular products
Maintain monthly overview of services budget, monitor variations, and ensure cost control control on projects, timely invoicing on services projects
Ensure that all projects are commissioning of equipment according to FSSA/FSM Standard, within safety, quality, budget, time and scope
the service schedules for all equipment, ensuring that service times are adhered to and service logs all training, including in safety, service, product knowledge, customer care and cultural awareness Follow security policies, processes, procedures and standards Liaising with suppliers and obtaining replacement accurately and timely to ensure speed and quality of service Excellent written and verbal skills. Well presented
feasibility studies and ensure discipline engineering standards and specifications are defined and maintained design discipline deliverables that comply to customer and regulatory requirements, • Scope development implementation • Aligning study phase standards and procedures with operational standards and procedures. DUTIES & Business Performance and Operations • Support service delivery within department and project budget parameters units • Liaising with operational, maintenance, services, and project teams Compliance, Governance and
feasibility studies and ensure discipline engineering standards and specifications are defined and maintained design discipline deliverables that comply to customer and regulatory requirements
DUTIES
ss Performance and Operations
for producing high-quality wet and mechanical services draughting work using Revit and CAD software. wet/mechanical services draughting work, utilizing Revit and CAD software. Conduct wet/mechanical services design design work, ensuring adherence to high standards and industry best practices. Attend and actively participate progress. Maintain professional relationships with customers, suppliers, and trade connections to enhance the Requirements: Proven experience in wet/mechanical services draughting. Proficiency in Revit and CAD software