solutions to third parties and manages integrally the customer technically experience with the plants. The role travel as and when required to support plants and customers within Southern Africa and involves an important important amount of field time in front of customers during planning, commissioning and maintenance/Repair Crews scheduling planning including contracted Service level agreement operations planning. Plants physical contracted by Service level agreement. Report generation for maintenance operations for customers under SLA
product training to customers and provide solutions in the best interest of the customer needs. Ideal candidate plumbing etc.), good attitude and work ethic Customer Service and training Technical training providing
profit, quality, and delivery of services, build and foster strong customer relationships within the region aimed at growing regional revenue by satisfying customer needs and special requests and recruitment and mentoring. Field Support & Operational Duties Our customers are from a wide variety of industries, albeit forestry, and ports. Coordinate the installations, servicing, and emergency call outs of fire suppression systems systems. Organize and coordinate the travel to the customers' site, complete site induction and carry out the
and repairs on vehicles scheduled for dealership service, ensuring they are returned to optimal condition escalate any service-related issues to management for swift resolution and to uphold customer satisfaction assisting with customer check-ins, and conducting follow-ups to deliver exceptional service.
motor industry experience acquired in a technical services environment/ product engineering/ after-sales product support issues of a technical nature and customer service liaison relating to technical support ESSENTIAL with logical visual and spatial thinking skills Customer-orientated, assertive and persuasive skills Computer actions for underperforming dealers concerning group service targets Managing the dealer network's conformity speedy resolution of escalated customer concerns involving TSC, the customer interaction centre and the dealer
motor industry experience acquired in a technical services environment/ product engineering/ after-sales product support issues of a technical nature and customer service liaison relating to technical support ESSENTIAL with logical visual and spatial thinking skills Customer-orientated, assertive and persuasive skills Computer actions for underperforming dealers concerning group service targets Managing the dealer network's conformity speedy resolution of escalated customer concerns involving TSC, the customer interaction centre and the dealer
Provide excellent customer service and technical support by maintaining, servicing and repairing various
license
for providing a prompt and effective service to resolve customer vehicle issues. You will identify faults •Excellent organisational skills. •Excellent customer service skills. •Critical thinking skills •Flexibility
Production/day to day tasks: Manage Workshop and Field Service maintenance activities Supervise, mentor, train Ensure that equipment is maintained, repaired and serviced in accordance with company procedure and OEM specifications and OEM requirements Perform the load testing services promptly and in a professional manner, with due maintain excellent customer relationships Work closely with the Sales Team and Customers giving prompt feedback registration preferred Minimum 10 years' experience servicing and maintaining SAE Market related - negotiable