database structures, queries, and procedures to support CRM operations. Integrate CRM systems with external with regulatory requirements. Provide technical support, troubleshooting, and resolution of CRM-related
Previous Software Developer and/or Database Administrator experience. Certifications in System Analysis
cross-functional teams to support data-driven decision-making processes. Provide analytical support for business initiatives
our business is repeat business. ENVIRONMENT: SUPPORT product development and quality software delivery possible. Assist with troubleshooting of customer support cases. Enable customers and service organizations
Sprint task allocation Day to day production support task allocation Translate application storyboards
of technology. Provide individual training and support on request. Perform other related duties as required
offerings, monitoring of existing products and supporting client queries. You will be responsible for managing
DUTIES: Incidents and Queries – Provide Level 2 support on internal systems and external integration incidents and components. Standby - Rotational after-hours support duty is required to ensure stability of critical
improved; including all aspects of production, administration, and development; direct such observations
domain of IT architecture, execution & customer support. You will play a pivotal role in shaping the user