incidents and tickets for Controlling, modules' cost centre, cost elements, internal orders, Asset accounting payroll integration, Cash and bank functionality and handle all banking-related requirements and issues
practical experience of IT Infrastructure i.e., Data Centres, Networks, Servers, Storage, Platform, Middleware experience with frameworks and guidelines (ITIL standards) relevant for IT Operations. Practical experience
systems compatibility with agreed AG strategies and standards Responsible for troubleshooting issues for the requirements Interaction with clients through meetings, calls and emails Measuring actual progress against planned of system/technical documentation (as per ISO standards) Proactively propose solutions to improve the
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
Transaction Types to Posting Rules, Assigning of Bank Accounts to Transaction Types Working understanding
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
and agent distribution Attendance in rolling on-call duty 24h/7 Investigating new platforms for license
support Interaction with clients through meetings, calls and emails Testing CR's (Change Requests) and preparing