resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite
post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira
post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira