Experience COMMENCEMENT: As soon as possible ROLE Support of the Release Upgrades (SPAU, SPDD) ABAP debugging troubleshooting issues for the system and providing support. Executing the required changes through configuration Executing the analysis and resolution of Production Support calls NB: By applying for this role, you consent
objects. Preparation of test cases and user manuals. Support experience S/4HANA Functional experience will be propose solutions to improve the support of (new) business processes Support the functional team with issues
process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing
Proactively propose solutions to improve the support of (new) business processes. Executing the required Go-Live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets) within holidays on implementation and operations (IT Support) related tasks. Ability to work as part of an agile
integration of code between teams. Provide middleware support and configuration management for application dependant important metrics about reliability and availability. Support operational excellence goals through strong operations operations knowledge. Resolve escalated support topics as part of tier-3 DevOps role to ensure the highest
IT Service Management (ITSM) VIP and end-user support requests Be responsible for the verification, planning problem tickets Experience with VIP and End-user support Experience with technical documentation, standard standard operating procedures and user support guides Experience with Active Directory/Azure Active Directory
Participate in (Go-live preparation and post Go-live support) based on the already performed Proof of Concept troubleshooting issues for the system and providing support. Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Interactions through meetings, calls and web applications. ESSENTIAL SKILLS: Operational support experience. Mid-level knowledge in the areas of
process is key to delivering this implementation. Support during testing (UAT) and training. Years of experience
Incidents across several internal & external support organisations Config management & Service management additional focus Coordination between development and support environments Monitoring Assist with identification
identifying areas of improvement and automation. Support of existing processes / applications together with for digitisation for our users. Alignment and support for the product owner in achieving targets / goals