and availability. Support operational excellence goals through strong operations knowledge. Resolve escalated
(as per ISO standards) Preparation of user and operation manual Creation of Test Cases User training (Key standard Ensure that all job streams for a system operate correctly Leadership tasks Ensure user appreciation per ISO standards) • Preparation of user and operation manual • Creation of Test Cases • User training standard • Ensure that all job streams for a system operate correctly • Leadership tasks • Ensure user appreciation
Go-live preparation and post Go-live support. Operations experience (ticket handling, problem, incident Receiving, troubleshooting, resolving and closing Operational and Maintenance tickets within defined SLA's Receiving, troubleshooting, resolving and closing Operational and Maintenance tickets within defined SLA's Go-live preparation and post Go-live support. • Operations experience (ticket handling, problem, incident
required. User training Compiling of user and operational manuals System audits Understanding of integration
problem tickets. Proactive improvements in daily IT operations. NB: By applying for this role, you consent
problem tickets. Proactive improvements in daily IT operations. NB: By applying for this role, you consent
training – when required Compiling of user and operational manuals System audits Understanding of integration
required. User training Compiling of user and operational manuals System audits Understanding of integration
required. User training Compiling of user and operational manuals System audits User sign off NB: By
required User training Compiling of user and operational manuals System audits Users sign off Understanding