performance improvements to sites and applications; o Design and implement Web site security measures, such to address hardware or software issues affecting sites or applications; o Respond to user inquiries; and
Business Requirement Specifications document On-site, remote, and help-desk support Report and form customization
between admin and technicians for installations and site visits Staff upliftment Server / Datacenter rooms
designs with the client. This will often require on-site support and typically span integration, ground testing
problems within strict SLA timeframes Provide on-site support for customers as and when required Delivering
designs with the client. This will often require on-site support and typically span integration, ground testing
occasional travel to different facilities or vendor sites. The role may require occasional evening or weekend
services (installation and setup, onsite Customer sites nationally, including peer-to-peer data transfer)
email, phone, and remote assistance. Visit client sites to troubleshoot, configure, and implement IT solutions
team-led training sessions. Participate in rigorous site testing and debugging processes. REQUIREMENTS: Qualifications