Client facing skills. Values & Behavior Customer Service Orientation. Quality Orientation. People oriented Client facing skills. Values & Behavior Customer Service Orientation. Quality Orientation. People oriented
Client facing skills. Values & Behavior Customer Service Orientation. Quality Orientation. People oriented Client facing skills. Values & Behavior Customer Service Orientation. Quality Orientation. People oriented
>Awareness to strict IT Policies.
Certification Awareness to strict IT Policies. Customer Service and SLA Service Delivery Valid driver's license Focuses on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to Datacentrix
changes to the customer environment and technology trends that could impact the services provided. Establish requirements of customers are identified, understood, and documented in the service level agreement and the appropriate customers. Assist with producing and maintaining an accurate service portfolio, service service level reports are produced for each customer service and that breaches of SLA targets are highlighted and progress reports are provided to customers. Review service scope, SLAs, OLAs, and other agreements
requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous Learning skills, with a focus on providing exceptional customer service. Familiarity with project management and CRM
Experience: • Previous call-centre experience in a customer services capacity, preferably on a technical support Troubleshooting skills • Passionate about customer service Salary: On request The post Support Technician
management. Applicants should possess exceptional customer service skills and practical experience in configuring these are always adhered to. Provide excellent customer service by developing and maintaining a habit of delivering Multi-tasking. Patience, understanding and empathy. Customer service passion. Diagnostics. Critical thinking. Relationship
strive to improve and strengthen the customer's perception of service quality, through dedicated support (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) with the customer (either internal or external); and formally document these levels of service in SLAs agreements that underpin the SLAs with the customers of the service. Assist with the production and maintenance service level reports are produced for each customer service and that breaches of SLA targets are highlighted
Always be friendly and helpful to customers 4 - 5 years admin / service experience Excellent communication good work attendance essential. Excellent customer service manner Meticulous completion of documents