Review Calling
- Conduct customer feedback calls for 6 to 8 hrs per day
5 days a week.)We prefer that customers are not called on a Sunday.
- Review Quality- You will be
distribute them accordingly
NPS Calling
- Capture feedback in a systematic way
marketplace startup
- Working in insurance / call center, customer service experience
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
business intelligence. Design and map data models to shift raw data into meaningful insights. Utilize Power
Gap Analysis, Customer Data Analysis, Shopping Centre Research, etc. Collect, analyse, interrogate, and
rotation spans over morning, evening, and weekend shifts, also on public holidays Working knowledge of and Flexibility to work weekends and after hours in a shift schedule IT experience delivering operations support
Fault Finding and Troubleshooting. Day to Day calls to attend. Report Issues to Manager. Grade 12 (Matric
concerns. Attending hardware and software support calls. Troubleshoot and resolve IT-related issues. Maintain
(Firewall). Emergency after hours support if a VIP calls.
Fault Finding and Troubleshooting. Day to Day calls to attend. Report Issues to Manager. Skills and