of driving performance and execution. Service delivery to ensure customer satisfaction Maintain service schedules in order to manage achievement of service delivery goals. Share knowledge on, and participate in control systems and procedures to maintain service delivery. Ensure cost efficiency through financial and purpose budgets. Manage quality people practices Align own behaviour with the organisation culture and values
Infrastructure Service Delivery Manager Ensure Service Support and Service Delivery processes are in place appropriate resources, ensure effective IT systems delivery Strategy planning and execution Service management ITIL and ITSM frameworks Mangement of service delivery, managed services, shared services, COE services
corporate Bl/analytics program to ensure effective delivery of information that meets current and future requirements
/>DRIVE THE ORGANISATION CULTURE WITHIN YOUR OWN CENTRE
PROVIDE LEADERSHIP
engineering delivery.
with unique solutions to complex problems
- Delivery - Deadlines can be tight, we like to move quickly
- Ability to work from your location with your own fast and stable internet connection as well as a
line with the agreed SLA Performance Management o Delivery of excellent business performance results though o Ensure quality of reports of subordinates o Delivery of consistently relevant, accurate and on time analysis and highlight key risks and opportunities. o Delivery of detailed Operational reports outlining performance Identifying areas for improvement o Managing projects to delivery • General: o Interaction with ops personnel, contact simultaneously Plan, manage and be responsible for own time management according to tasks priorities - Planning
line with the agreed SLA Performance Management o Delivery of excellent business performance results though o Ensure quality of reports of subordinates o Delivery of consistently relevant, accurate and on time analysis and highlight key risks and opportunities. o Delivery of detailed Operational reports outlining performance Identifying areas for improvement o Managing projects to delivery • General: o Interaction with ops personnel, contact simultaneously Plan, manage and be responsible for own time management according to tasks priorities - Planning
introduce efficiencies which will ensure quicker delivery with high quality to the companys clients.
products, features, stories to be delivered.
introduce efficiencies which will ensure quicker delivery with high quality to our clients. Actively participate of products, features, stories to be delivered. Delivery of a well-structured quality assurance solution standards, within the timelines agreed with the delivery team. Report and manage the resolution of issues unplanned expenses which could result in late delivery and stability issues once operational. Contribute showcase to stakeholders. Understand and manage own time based on expected timelines articulated by the