Digital Transformation services with delivery centres in Johannesburg and Cape Town, South Africa and
Digital Transformation services with delivery centres in Johannesburg and Cape Town, South Africa and
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
Gap Analysis, Customer Data Analysis, Shopping Centre Research, etc. Keyword: GIS; Geospatial; Property;
emergency onsite support is required at the data centre. Professional diagramming and completing of relevant
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
service requests and incident reporting. Attend to calls logged related to the AV installation in the pause are switched off before leaving site. Attend to calls logged related to the Network & Telephony installation
suppliers 1st/2nd level support • Log calls. • Assign priority to calls low, medium, urgent, high, critical
related projects (out of hours working, occasional nights and weekends as required) Provide weekly reports