escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
Responsibilities:
and Consulting experience with preferably Data Centre Infrastructure and ICT environment.
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
/>1. Configure and manage the Microsoft 365 Admin Centre
2. Implement and support Microsoft SharePoint
- Advanced knowledge of Microsoft 365 Admin Centre and SharePoint.
- Strong expertise in the
systems, process any follow up action, perform all call resolutions related to assigned areas and ensure nge Server 2010/2013 (2016 advantage)
systems, process any follow up action, perform all call resolutions related to assigned areas and ensure Directory Exchange Server 2010/2013 (2016 advantage) Matric N and A Nice to have MCSE certified or MCIPT or
collaborative dynamo who thrives in a team environment without the dreaded micromanagement. The Reference Number ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
appropriate timescales.