leadership during major incidents and drive to quickly resolve complex escalated incidents. Coach team
Test policy and procedural manuals, job aids, quick references and training material to ensure the logics
ability to find innovative ways to resolve problems Quick evaluator of facts vs ideas or theory Analytical
Test policy and procedural manuals, job aids, quick references and training material to ensure the logics
external escalations that the escalations happen as quickly as possible and with all relevant information.