frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing
client is a premier provider of cloud-based Contact Center and CRM solutions in Southern Africa, renowned
contexts.
their customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is
communications platforms, collaboration tools, and contact center solutions. Strong problem-solving aptitude
mandatory; Functional Domain experience in Contact center; Experience with Process Diagnostics and Solutions
business contexts. A solid understanding of contact center processes and technology is advantageous. Skills:
communications platforms, collaboration tools, and contact center solutions. Exceptional problem-solving abilities
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and Optimisation: Ensure the performance of the Nedbank data warehouse, integration patterns, batch and