documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
affinity towards our client. Ensure effective management of portfolio of allocated customers and ensure behaviour Customer relationship management Customer service management Ability and willingness to travel
need of a Core Networks Planning and Optimization Manager to perfect our core infrastructure. If you can hand-on experience in designing, optimization, and management of the PS and IMS Core networks elements, interfaces E2E view on performance. Experience of capacity management and dimensioning of all PS and IMS core network optimum performance including Voice/Data services quality and other main Voice/Data services KPIs. Knowledge
currently looking for a Senior Scrum Master / Project Manager to join them on an independent contract basis IT IT / Finance Responsibilities Project Management Management and administration of IT and Business projects stakeholders Setting and management of expectations relating to projects Building and managing relationships with priorities Management of project delivery, progress tracking, project risks and issues management Management Experience Minimum of 5 years' experience in Project Management and exposure to scrum master role with ability
your way up from Business Analyst to Project Management and you've done this successfully in the fund where you've progressed from a BA to actually managing the full life cycle of a project and this is what doing (and why you'll enjoy it) As the Project Manager for Operations in Fund Services, you will play projects from inception to implementation. You'll manage resources effectively, ensuring delivery and fostering with at least 2 years of experience as a Project Manager and prior experience as a Business Analyst gained
opportunities, and driving transformative initiatives. Manage and implement ICT infrastructure and security, adherence to timelines, budgets, and quality standards. This includes managing multidisciplinary teams throughout delivery. Effectively support the environment by managing ICT incidents, service requests, and problems all ICT Infrastructure and Security environments. Manage projects within ICT infrastructure and security projects. Develop and execute strategic plans for managing ICT services within an Infrastructure as a Service
oversee standardised methodologies. Efficiently manage project resources, including developers and testers milestones as needed. Ensure software quality through quality control measures. Foster team communication documentation. Regularly report project status to senior management and clients. What you need: A relevant tertiary is a plus. Proven software development project management experience. Profound knowledge of SDLC and software Scrum, Waterfall). Strong proficiency in project management tools and software, with experience in Jira and
Suburbs) is currently looking for a Senior Project Manager to join them on an independent contract basis IT industry experience is essential Formal Project Management certification from an accredited PM body (e.g project management methodologies, frameworks and best practices, as well as project management tools in