Location: Cape Town / Centurion Experience Level: Mid-Senior level If this is "YOU" email portiadkparacon
customer requests, adherence to specific Operational Level Agreements and contribution toward positive first first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications reference. The First Line Support Engineer is the first level of contact for customers, Engineers must therefore
systems are optimized for efficiency, accuracy, and compliance. Key Responsibilities: SAP Implementation: Lead
systems are optimized for efficiency, accuracy, and compliance. Key Responsibilities: SAP Implementation: Lead
Attention to detail and a high level of accuracy. Focused. Dedicated. High level of personal integrity and
skills. Attention to detail and a high level of accuracy. High level of personal integrity and ethics. MR
Backup management Education & Qualifications: A Levels A, N or Microsoft MCSA/MCSE (optional) Other Requirements:
and when required and provide ‘train the trainer level' training. To produce end-user facing documentation
Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing
External Clients premises Face to face up to executive level for IT software solutions and business processes