and analyse requirements, translate them into technical specifications, and design solutions. Ensure product to analyse and translate business needs into technical requirements. Proficiency in product management
will play a crucial role in providing advanced technical support and troubleshooting for their clients Duties and Responsibilities: Deliver second-level technical support to clients via phone, email, and in-person communication, accurately. Maintain and update technical documentation, including network diagrams, system
will have a passion for delivering excellent technical assistance to our clients and ensuring the seamless issue resolutions, and content changes Resolve technical issues promptly to maintain uninterrupted operations a comprehensive inventory of all assets Offer technical support for recording/broadcast equipment, including
MSP and a proven record of providing advanced technical support in an IT environment. Excellent communication Information Technology, or a related field. 7 years of technical experience in IT, with a proven track record in of all ICT systems Mentor and lead a team of technical professionals, promoting a culture of innovation
to ensure the system meets all functional and technical requirements. Training and Support: Provide training implementation, particularly in a finance environment. Technical Skills: Proficiency in SAP modules related to
to ensure the system meets all functional and technical requirements. Training and Support: Provide training implementation, particularly in a finance environment. Technical Skills: Proficiency in SAP modules related to
scalability.
and standby hours. RESPONSIBILITIES: Provide technical support to in person, telephone and email requests hardware, software and associated peripherals. Technical support includes software troubleshooting, hardware
operations. Technical Troubleshooting: Address customer tech-related queries and liaise with the technical department
connectivity methodologies, including routing Strong technical aptitude with exceptional fault-finding and problem-solving