clients or errors on devices to the relevant department for swift resolution Facilitate content changes ensure all data is captured accurately Create detailed monthly reports identifying devices with issues on player status and addressing concerns Keep detailed records of monitoring activities, issue resolutions Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per
rotate between Midrand/Rosslyn and working from home, offering a contract rate of between R540 to R660
Collaboration with team members from various departments within the business is key. This ensures that Microsoft Excel. Microsoft SQL would be advantageous. Detail orientated and recognizing the necessity of adhering
Engineer must analyse the reported fault and complete detailed diagnostics in an attempt to resolve the problem Line Support Engineers are required to document in detail the resolutions and fixes used in order to ensure First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused answered within 30seconds Accountable for effective, detailed and accurate request capturing Accountable to classification matches the call description Ensure that a detailed activity history is entered into each call When
classification matches the call description Ensure detailed and accurate solution is captured into the call incident lifecycle Act as the single point of contact (SPOC) for the user even if the incident is reassigned incidents are logged, without exception Record details of all incidents, timeously and accurately paying a resolution Responsible for ensuring that all details captured into call management system are accurate
Excellent problem-solving skills and attention to detail. Ability to work effectively in a hybrid environment per annum negotiable on experience and ability. Contact Dewald on dewaldbe-merge.co.za or call him on 011
Migration projects
Product Support
First contact with customers on support related issues
Potential
related issues
Add context to relay as much detail as possible about the problem scenario to 3rd line
Strong organizational skills and attention to detail. Duties and Responsibilities: Conduct personalized Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per
● The successful candidate should possess detailed experience working with CI/CD pipelines and Gitflow
Strong problem-solving skills and attention to detail.
● Excellent communication and collaboration
Level: Mid-Senior level Do you have what it takes? Contact Kivara Rajgopal on Kivara.rajgopalparacon.co.za