First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused
incident lifecycle Act as the single point of contact (SPOC) for the user even if the incident is reassigned
Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per
Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per
investigate claims received from all sources, contacting, and interviewing relevant persons whilst gathering
include in the product roadmap. Act as a primary contact between the company’s departments, stakeholders
Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per