day-to-day tasks will involve assisting both management and employees within our group of companies, meeting SLAs Password resets, mail routing, and account management Logging customer queries and updating tickets with Enterprise Antivirus packages and Backup management Education & Qualifications: A Levels A, N
day-to-day tasks will involve assisting both management and employees within our group of companies, with Enterprise Antivirus packages and Backup management
Responsibilities:
The successful candidate will be responsible for managing and maintaining the organization's IT infrastructure Assist managing and maintain Microsoft Active Directory (AD) environment, including user account management desktops, laptops, and other end-user devices. Manage and administer Windows Server environments, including administer Microsoft Office suite applications. Manage antivirus (AV) products and ensure systems are servers. Assist implementing and manage Privileged Access Management (PAM) solutions. Assist configuring
varied inbound sources into the company's Call Management System. Required to ensure that every opportunity within 30seconds Accountable for effective, detailed and accurate request capturing Accountable to confirm telephone call Adherence to the Call Lifecycle Management Processes and Procedures Log all service requests
position is also responsible for the effective management of escalations and complaints from clients. Support within SLA. • Adhering to all AD-HOC work given by manager • Available for overtime where workloads require packages • Ability to use initiative and to be held accountable for the escalation and communication of incidents
DebiCheck (Authentication Collections), AVS (Account Verification System). Qualifications: Tertiary written communication skills. Stress management skills. Time management skills. Target orientated. Decision-making
DebiCheck (Authentication Collections), AVS (Account Verification System). Qualifications: Tertiary written communication skills. Stress management skills. Time management skills. Target orientated. Decision-making
DebiCheck (Authentication Collections), AVS (Account Verification System). Qualif
communication skills.
DebiCheck (Authentication Collections), AVS (Account Verification System).
Activities and Accountabilities: Ensure maintenance of the BI platform, including users' management. Monitor involves meeting one of our charismatic hiring managers who will assess your skills and, just as importantly