positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that Lifecycle Management Processes and Procedures Log all service requests and incidents received within 15 minutes
infrastructure. 5 years of experience in the managed service provider (MSP) space. Excellent communication and software and service issues. Troubleshooting and resolving relevant hardware, software and service issues Improving architectures that leverage IT infrastructure, cloud services, cybersecurity, and telecommunications to address quality standards. Attending to installations and service requests within agreed times Taking users through
with top-tier insurance, consulting or financial services firms such as Old Mutual, Sanlam, Momentum Metropolitan future product manager roles in the financial services sector in South Africa, Kenya, Zimbabwe, Nigeria management experience in the insurance and/or financial services industry Strong understanding of the South African
Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle
responsible for delivering exceptional client service experiences to all clients. Queries and interactions Previous call-centre experience in a customer services capacity, preferably on a technical support helpdesk Troubleshooting skills • Passionate about customer service Salary: On request The post Support Technician
Related Duration: Permanent Our client, a managed services provider, is looking for a highly skilled and best practices. Previous experience in a managed services provider (MSP) or IT consulting firm. Bachelor’s and server administration within an IT managed services or consulting environment. Experience with network operating procedures. Manage and prioritize tasks, service requests, and projects efficiently, adhering to
g. HTML/ CSS, JavaScript, XML, jQuery) and web services. Knowledge and experience in ensuring responsiveness and experience in designing and developing web services and APIs Knowledge and experience in seeing through Financial service industry experience would be advantageous, especially in payment services like EFT,
g. HTML/ CSS, JavaScript, XML, jQuery) and web services.
human resources, manufacturing, supply chain, services, procurement, and more. Contribute to our client’s customized reports using MS SQL, Syspro reporting services, and Excel. Advanced proficiency in Excel and responsibilities and challenges. Exceptional customer service skills and professionalism. Respectful towards
VAS/distribution of pre-paid products and transactional services has an exciting vacancy for a talented and experienced
Azure.
● Integration skills with third-party services and systems across multiple integration methodologies