platform services. The ideal candidate will have experience in IT support, digital streaming services, and the seamless operation of our client’s streaming services. Minimum Requirements: Prior experience in the or IT sector Familiarity with audio streaming services and their integration with broadcast systems Understanding offline issues promptly and ensure uninterrupted service Report any issues raised by clients or errors on
positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that Lifecycle Management Processes and Procedures Log all service requests and incidents received within 15 minutes
infrastructure. 5 years of experience in the managed service provider (MSP) space. Excellent communication and software and service issues. Troubleshooting and resolving relevant hardware, software and service issues Improving architectures that leverage IT infrastructure, cloud services, cybersecurity, and telecommunications to address quality standards. Attending to installations and service requests within agreed times Taking users through
with top-tier insurance, consulting or financial services firms such as Old Mutual, Sanlam, Momentum Metropolitan future product manager roles in the financial services sector in South Africa, Kenya, Zimbabwe, Nigeria management experience in the insurance and/or financial services industry Strong understanding of the South African
Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle
responsible for delivering exceptional client service experiences to all clients. Queries and interactions Previous call-centre experience in a customer services capacity, preferably on a technical support helpdesk Troubleshooting skills • Passionate about customer service Salary: On request The post Support Technician
VAS/distribution of pre-paid products and transactional services has an exciting vacancy for a talented and experienced
Azure.
● Integration skills with third-party services and systems across multiple integration methodologies
server infrastructure in a consulting or managed services environment. Excellent verbal and written communication through effective communication, responsiveness, and service delivery. Collaborate with clients to understand select vendors for hardware, software, and cloud services based on client requirements and budget considerations ensure vendors deliver high-quality products and services. Develop strategic partnerships with key technology infrastructure management processes and enhance service delivery efficiency. Stay abreast of emerging technologies
with RESTful APIs and integration of third-party services.
environment, health and safety, requires the full-time services of an experienced Software Engineer (C# Developer) bespoke software (backend, frontend, APIs, internal services, etc.). Contribute to all phases of the development