departments and external customers to define the scope of new IT projects. Translate business requirements into
user satisfaction. You will establish and lead a new UAT team, implement rigorous testing processes, and
Sonus/Oracle Software Maintainance Routing updates New connection implementations POIL's Direct customer
incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved
client business, process problems, ensures that new software products enhancements to existing products
improvement opportunities through the use of existing or new technologies/innovations. Collate all in market SFA
you would also be required from time to time to assist in pre-sales activities like demo's, project scoping
you would also be required from time to time to assist in pre-sales activities like demo's, project scoping
insights through mentorship and on-the-job training. Assist in troubleshooting technical issues and implementing
through mentorship and on-the-job training.