product offerings. Provide second-line technical support to users of applications. Resolve complex issues regulatory requirements. Provide periodic standby support for Production and UAT environments. Deliver regular solutions and providing exceptional technical support to optimize organizational performance. Required new interfaces Provide knowledge transfer and support to team members Develop and maintain all relevant teams Taking responsibility during the development life cycle to resolve any business and functional related
offerings.
offerings.
processes (Advantageous) Project experience through a life cycle of implementation Proficiency in business
infrastructure support Virtualization infrastructure support Back-End infrastructure applications support Research Pre-Sales Support Under general supervision, responsible for installation and operational support of Microsoft responsible for installation and operational support of Virtualization Infrastructure and related back-end Effectively executes all related tasks within the support areas with the focus on SLA management and delivery
co-ordinating resolution of fault with the various support areas. Perform root cause analysis and drive incident all relevant network incidents to operational support• Conduct proactive intervention including routine tests• Provide technical leadership, training and support to staff• Conduct hand-over at shift rotation.• Participate in departmental projects• Provide support Incident Management Problem Management. Network
co-ordinate resolution of fault with the various support areas and to perform root cause analysis and drive all relevant network incidents to operational support Conduct proactive intervention including routine tests Provide technical leadership, training and support to staff Conduct hand-over at shift rotation. Monitor reports Participate in departmental projects Provide support
from training and on-the-job coaching This role supports to following critical Head Office and Global processes promote compliance and risk management (IRM Plans). Support the co-ordination of Data Privacy (DP) program procedures, controls and standards Support the Implementation, support and maintenance of IT security compliancy plans on non-compliancy issues with different support areas. Review IT security standards and policies
business products and processes and systems development life cycles Competencies Proficiency in organising, co-ordinating
all relevant network incidents to operational support Conducting proactive intervention including routine tests Providing technical leadership, training and support to staff Conducting handover at shift rotation Participating in departmental projects Providing support where required Matric essential, tertiary qualification