Our Client in the Financial Services Sector is looking for a Senior Product Manager with extensive experience advantageous. At least 8 years' experience in financial services / banking product management. or product. development financial performance indicators, i.e. growth in the customer base; margin management across portfolio; product growth of new customers and penetration into existing customer base. Customer Service Excellence - Ensure Ensure customer satisfaction and to maximise sales opportunities in consideration of evolving customer
dynamic and visionary Product Owner to lead the Customer Onboarding function at our esteemed client involved concluded ‘sales' (new bank customers or new products for existing customers) through a seamless, efficient journey. The team will design, build and run customers' first (and most complex) interaction with the direction of customer onboarding, optimising commercial outcomes, and delivering a superior customer experience advanced and automated onboarding process that wows customers, maintains simplicity and intuitiveness, and is
market research to understand industry trends and customer preferences
and efficient solutions that enhance client's customer, business partners and employee experience. Following and collaborate with internal customers and work teams across departments. Collaborating closely with product conjunction with Business and IT Solution and Service Providers.
administrative support to the aftersales & site services team, which may include tasks such as maintaining company's clients after the sale of a product or service ensuring they receive prompt and effective support or more years' experience in aftersales or customer services. Experience in aftersales in a technical field technical understanding of the company's products and services to provide appropriate solutions to clients' problems repairs, and safety requirements. Excellent Customer Service Skills and Knowledge: Strong communication
information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
12 Month contract role with top tier financial services company requires the skills of an experienced teams involved i.e. Management Team, Merchants Department, Impacted Call Centre Agents.
partners and other departments and maintaining data consistency across departments and process partners partners. Empower users through training and self service solutions. Develop a deep understanding of processes
specific components thereof related to shared services value management
Key performance Drive customer adoption and usage of digital products and services Performance will be sales and growth, revenue, adoption and usage, customer satisfaction (NPS), goal completion rates, cross-selling experience (essential) Experience with Digital service and product management (essential) Product Development