client is a thriving international Footwear and Clothing brand. As a crucial member of their Operations
and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds seconds. Update the call at least once a day with all correspondences and actions to ensure a complete audit resolving the call Responsible for taking ownership of all incidents that are specifically logged and therefore etc. Ensure that all IT incidents are logged, without exception Record details of all incidents, timeously reach a resolution Responsible for ensuring that all details captured into call management system are
• To ensure that all network elements are monitored on a 24/7 basis.• Capture all network incidents incidents on the FMS• Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements• Hand over all relevant network incidents to operational support•
agreement. Ensuring that all network elements are monitored on a 24/7 basis Capturing all network incidents Management System Reporting, handing over and escalating all network faults according to Network Management Centre prescribed service level agreements Handing over all relevant network incidents to operational support
Responsibilities: To ensure that all network elements are monitored on a 24/7 basis. Capture all network incidents on on the FMS Report, handover and escalate all network faults according to NMC Fault Handling and Escalation the prescribed service level agreements Hand over all relevant network incidents to operational support
exams) – Be first to arrive on exam days ensuring all PC machines are working efficiently before the scheduled maintaining an accurate count of all the computers and servers at all times – Report damages and stolen
Waterfall SQL Azure DevOps Key Performance Areas: All aspects related to project management – ten knowledge Passing all certifications for training scheduled during the financial year. Completing all E-Learning assigned is updated on a weekly basis. To ensure that all stakeholders are kept up to date with regular progress control process on all projects Managing costs within the approved budget allocations for all projects assigned Referral to Line Manager for approval o All staff related matters. o All exceptions not consistently adhered
DevOps
Key Performance Areas:
All aspects related to project management ten knowledge
ing all certifications for training scheduled during the financial year.
Waterfall SQL Azure DevOps Key Performance Areas: All aspects related to project management – ten knowledge Passing all certifications for training scheduled during the financial year. Completing all E-Learning assigned is updated on a weekly basis. To ensure that all stakeholders are kept up to date with regular progress control process on all projects Managing costs within the approved budget allocations for all projects assigned Referral to Line Manager for approval o All staff related matters. o All exceptions not consistently adhered
fixed term contract. As first point of contact for all IT support queries, this role will be responsible ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input by the team Maintain a strong customer focus at all times Assist with deployment of new and old devices