allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
Network Layout Documentation Helpdesk Management and call closure Client management Networking experience
drivers and willing to do occasional travel
Monitoring of the IT infrastructure via Microsoft System Centre Operations Manager SCOM. Ensure installation, configuration
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities