iOCO Infrastructure Services Invites You to Explore Possibilities.
We are seeking an Onsite
ontract Position (12 Months)
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Our Client in the Financial Services Sector is looking for a Senior Product Manager with extensive experience advantageous. At least 8 years' experience in financial services / banking product management. or product. development financial performance indicators, i.e. growth in the customer base; margin management across portfolio; product growth of new customers and penetration into existing customer base. Customer Service Excellence - Ensure Ensure customer satisfaction and to maximise sales opportunities in consideration of evolving customer
information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
Platform projects to enhance configurations and customizations. Support, manage, and deliver ongoing platform platform application support to achieve customer satisfaction and service excellence. Accountable for problem support. Ensure high standards of customer engagement and services are maintained. Expected to complete expenditure. Customer Service Maintains effective working relationships with customers (both internal external) towards rendering highest quality of services. Represents company in meetings with relevant
Key performance Drive customer adoption and usage of digital products and services Performance will be sales and growth, revenue, adoption and usage, customer satisfaction (NPS), goal completion rates, cross-selling experience (essential) Experience with Digital service and product management (essential) Product Development
Our client provides business applications and services on the Microsoft Dynamics 365 SaaS platform to established time frame and budget to a high degree of customer satisfaction. This role requires close liaison Ability to motivate both internal and external [customer] resources. • Team leadership experiences. • Creative reports to management and customers. • Manage the budget and send approval customer invoices. • Ensure quality timeliness for the services. • Maintain a healthy and productive relationship with the customer. • Ensure team
ServiceNow platform. Your role will involve creating custom applications, integrating complex business requirements You'll leverage your deep ServiceNow expertise, IT Service Management knowledge, and Agile methodology experience with stakeholders, and shape the future of IT services within the organization. Key Responsibilities: robust ServiceNow solutions. - Develop and maintain custom applications on the ServiceNow platform. - Integrate Experience: - Deep expertise in ServiceNow, including custom app development and integration. - Strong understanding
solutions with documentation according to the customer requirements, 3rd ensure that the network quality Proactivity and able to take initiative, Customer centricity and service orientation, first time right, Team that will deliver an optimum solution for complex customer requirements and produce appropriate design documents delivery projects, delivering a differentiated customer experience, Establish professional relationships support for complex customer requirements during (Pre and Post) sales, Customer Support: Represent the
integrity, and efficient operation of the in-house or customer information systems that support core organizational Science Azure and Office 365, azure directory services, AWS, VMware, Active Directory, Exchange, Skype Hyper V, Active Directory GPOs, DNS, Certificate Services, KMS, DFSR, PKI Extensive Hardware troubleshooting applications, software, and operating systems for customers Gauge the effectiveness and efficiency of existing system configuration, mapping, processes, and service records Ensure compatibility and interoperability
Our client requires the services of a Software Engineer ( Senior) - Midrand/Menlyn/Rosslyn/Home Office ServiceNow-based custom app development Review and streamline existing code Transfer custom code into the ServiceNow expertise Experience in ServiceNow-based custom app development Experience in integrating complex Experience with ITIL Edition 4 Experience in IT Service Management (ITSM) Experience with Agile Methodology