issue Update the ticketing system, ensuring the call has been logged and all notes, progress and required
issue Update the ticketing system, ensuring the call has been logged and all notes, progress and required
Admin, member of the Drawing Team, part of the Centre of Excellence or a Solutions Specialist. We are
be expected to create prototypes, develop user-centred software, and advise on technical specifications
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
diagnoses, and troubleshoots incoming employee calls. Provides support services to employees with technical
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthz e-merge .co .za or call him on 011 463 3633 to discuss this and other opportunities