support services to internal staff Providing assistance and technical support to staff when they are requirements, as necessary Providing general programming assistance Conducting user acceptance testing to ensure
logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls per the required operational processes.
between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed. Assist with identification and management of risks. Frontend
applications, supporting training efforts, and assisting with User Acceptance Testing (UAT). 1. Requirements test cases. - Document and track UAT results, and assist in resolving any issues that arise. Required Skills
document, plan and prioritise the requirements
are trained to provide support, guidance and assistance to users of Operational Technology solutions
modules Initial focus on master data. Ability to assist with problem identification and possible solution
clarify, and define the business need. Able to assist with project requirements planning. Applying and
are trained to provide support, guidance and assistance to users of Operational Technology solutions
Create/change/design roles according to audit standards. Assist with Authorisations Operations Support for the