solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business modifications to satisfy clients' needs Design, customize, configure and testing of FI Identify gaps, issues and debug ABAP code Experience in a Professional Services or Distribution company is an asset Understanding Ability to understand business processes from a customer perspective Must be results oriented SAP FI /
solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business modifications to satisfy clients' needs Design, customize, configure and testing of FI Identify gaps, issues and debug ABAP code Experience in a Professional Services or Distribution company is an asset Understanding Ability to understand business processes from a customer perspective Must be results oriented Essential
directly with tech and business to come up with customer focused solutions.
directly with tech and business to come up with customer focused solutions. With our flexible ways of working characteristics of target customers. Rigorously analyse business and customer needs alongside potential Background and experience required: Some financial services or similar experience. NQF Level 6. Degree in design discipline such as product, industrial, service, interaction, digital or visual design or equivalent Beneficial Skills (Desired Skills): Some financial services or similar experience. NQF Level 6. Package &
planning) SKILL SET: Exp. in designing and building custom solutions for ServiceNow suite of products. Expertise system. Familiarity with IT service management frameworks such as ITIL, IT Service Management (ITSM), or IT
abnormalities, logging calls and following up with service providers and regions. This will include routing following up, escalation and closing of tickets after customer agreement. Ensuring that all network elements and Escalation Procedures within the prescribed service level agreements Handing over all relevant network networks, transport core and access networks and services as well as GSM and related technologies
the financial services sector with a well-established footprint, requires the services of highly skilled and document the Customer Requirements through a thorough analysis of the customer vision, strategy, process document, validate, and translate the Customer Requirements into the Product Requirement Specification verify alignment with the Product Requirements and Customer Requirements.
identify gaps and opportunities) Understanding key customer individual needs and addressing these by strategizing feature team Resolving customer complaints quickly and efficiently Keeping customers updated on the latest automation product knowledge Change Management (CM) IT Service Management (ITSM) Release Planning Start Up Management skills Maintain a positive attitude focused on customer satisfaction Strong analytical and problem-solving
technologies supported by the team Maintain a strong customer focus at all times Assist with deployment of new environment Strong communication skills Strong customer service approach and a team player Strong work ethic
technologies supported by the team Maintain a strong customer focus at all times Assist with deployment of new environment Strong communication skills Strong customer service approach and a team player Strong work ethic